ISO 9001 is a global industry standard that establishes quality management system requirements (CMS) to help organizations improve the efficiency and satisfaction of their customers. Here, we listed some basic terms and steps involved in getting of ISO 9001 Certification.
What is ISO 9001?
ISO 9001 is an international standard that defines QMS requirements. ISO 9001 certification means that companies can show that they provide products and services that meet and exceed customer expectations and regulations. ISO 9001: 2015 is used by more than one million companies worldwide in all industries and levels.
What is a quality management system (QMS)?
QMS is a documented system that outlines the processes and responsibilities for achieving quality goals and continues to improve the organization. QMS must be developed internally and tailored to the needs of the organization and its customers.
ISO recommends developing effective QMS to achieve the following seven quality management principles:
1. Customer Focus: To Meet and exceed customer needs
2. Leadership: One direction and one goal in management and employees
3. Engaging people: providing competent and committed staff. Employees must be trained and adequately supported to do their jobs properly
4. Process approach: Internal processes that are carefully thought out to improve efficiency
5. Improvement: a proactive approach to improve driving behavior and adapt to changing conditions
6. Evidence-based decision making: Quality indicators are created, measured and implemented to stimulate sustainable investment returns and returns
7. Relationship Management: Identification and management of effective key relationships between stakeholders and suppliers
Documented QMS should not be coordinated or certified with ISO 9001 to achieve quality and company improvement goals. Every business must evaluate the value and weight of the ISO 9001 certification process.
What are the benefits of ISO 9001 certification?
Here are five main benefits of ISO 9001 certification:
1: Improve the quality of products and services
By analyzing the processes associated with providing products and services, you can take control and ensure consistent supply quality. Because ISO 9001 certification requires independent third-party verification, you can be sure that your process is well researched.
2: Meet the needs of business partners
There are suppliers who require ISO 9001 certification before starting a business. By meeting ISO 9001 requirements and getting a certificate, you can attract more business partners who are ISO 9001 certified and expand into new markets.
3: Customer satisfaction
High-quality products and services that are permanently offered are identical to satisfied customers.
4: Commitment to leadership
ISO 9001: 2015 aims to involve managers actively in improving the quality and process of the organization.
5: Improve your company culture
With clear roles, expectations and company policies, employees can work better and more professionally.
How do you get an ISO 9001 certificate?
Here are some steps to help you start developing QMS and ISO 9001 certifications.
Step 1: Get started
First, you get to know the application process, Gather all the required documents for the ISO 9001 certification.
Prepare for the Records and coordination of the implementation of the QMS at the management and staff level. Communicate staff goals and intentions clearly (eg. Increase overall efficiency, customer satisfaction, job opportunities, etc.).
Step 2: Prepare the project plan
Run an analysis to see how your organization meets ISO 9001 requirements and where the focus of your implementation efforts should be. Use the checklist to conduct a gap analysis. After you identify the gaps, describe and implement the project plan with the main deadline, country, results, and responsibilities.
# Step 3: Documentation
Prepare your quality policy and comply with ISO 9001: 2015 standards. Prepare the necessary documents and records. Customize your documentation to suit the needs of your organization and Use special templates to simplify the process.
For ISO 9001 certification, you must make the following document:
1. Quality policy
2. Block diagram of the process
3. Quality guidelines
The development of these documents is very important. They must comply with ISO 9001: 2005 documentation requirements; otherwise they will lose their validity.
#Step 4 Performance:
Enter your system that meets ISO in your organization. Ensure that all employees know why QMS is used and what benefits it has for them.
Stick to your employees and encourage them to make the most of the certification process. Turn to top management, which plays a key role in your business. Think of them as lieutenants on the ship. When they are absent, their reluctance affects the work of their subordinates.
Inform management about the importance of ISO 9001 certification. Ask for staff assistance. They may be forced to do what they say, but if they don’t really support it, productivity will drop.
# Step 5 Internal revisions:
Conduct internal audits to assess and maintain compliance with the applied QMS. Use a digital audit application to gather the information that will help you understand whether the QMS is effective and you achieve quality goals.
It is recommended to prepare an internal audit to prepare for ISO 9001 certification. Internal audits help you to identify gaps that can cause errors and save time in reapplying for external audits. This is done by the representative you have chosen for training in the preparation phase.
• Start the system in accordance with the newly developed standard operating instructions.
• Pay special attention to deviation detection.
• Remove open questions to find out why.
• Fix every problem and check the performance again.
• The accuracy of repetitive maintenance quality maintenance procedures is measured.
• If you are satisfied with the results of your internal audit, look at the external auditor.
# Step 6 Gets certification:
Find a reputable certification firm that conducts audits in place to determine whether your company can be certified for ISO 9001: 2015.
Certification for ISO 9001: 2015 is possible for companies of all sizes and can pay off operationally and financially. Hope our brief outlines will help you to get the ISO 9001 certification in 2019.